Q&A with a Salvos Stores Call Centre Representative

Salvos_Stores_CallCentreRepQ&A_Blogpost_20150929_001In this week’s Q&A we head over to the Salvos Stores Call Centre in Noble Park. Our call centre team help our customers book their home collections for donating, answer any volunteering enquiries and provide club card information and help. We chat to Shayan Malik, a Call Centre Representative.

Shayan Malik - Call Centre 019

What brought you to working at Salvos Stores?

I had heard of all the good work the Salvation Army does for people in need and I wanted to be a part of that.

How long have you been with us?

5 years

What’s your favourite part of working at Salvos Stores?

The warm and rewarding feeling of helping the community and working with such a friendly team.

Describe a typical day at work for you?

 My typical day at work consists of taking calls to book in home collections and doing some admin tasks.

Describe your job in three words:

Rewarding, positive and helpful

Shayan Malik - Call Centre 018

What has been the most rewarding moment?

When I am able to assist people desperate for assistance with food, accommodation, paying their bills etc by pointing them in the right direction – The Salvation Army.

What’s the last thing a customer said to you?

“You guys do such a good job; I hope my donation will help someone”


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